First : Exchange and return within the 14-day period from the date of receipt of the item without reason

The consumer has the right to exchange the item or return it with a refund of its cash value, without giving any reasons and without bearing any expenses, within fourteen days of receiving it.

As an exception to this, the consumer may not exercise the right of exchange or return in the following cases:

1- If the nature of the commodity, its characteristics, or the method of packing or wrapping it prevents it from being replaced or returned, or if it is impossible to return it to the condition it was in when contracting.

2- If the goods are perishable consumer goods.

3- If the commodity is not in the same condition as it was in at the time of sale for a reason attributed to the consumer.

4- If it is one of the goods that are manufactured according to special specifications specified by the consumer, and the good conforms to these specifications

Second : Replacing or returning defective goods within 30 days from the date of receipt

The consumer has the right, within thirty days of receiving the item, to exchange it or return it with a refund of its cash value if it is defective.

In these cases, the consumer must resort to the supplier (the seller, the distribution company, or the guarantee company) and explain the defect

Contact us on our customer service number for more details: 01063802843